General Terms and Conditions of Sale

Article 1 - General Provisions

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the company MANTION SMT ("the Seller") with buyers ("The Clients or the Client"), wishing to purchase the products offered for sale by the Seller ("The Products") on the website https://slidup.com ("the Site").
They specify in particular the conditions of ordering, payment, delivery, and management of potential returns of the Products. The Products offered for sale on the Site are mainly the following: sliding systems and motorization for doors, gates, and shutters.
These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those applicable for sales in stores or through other distribution and marketing channels.
These General Terms and Conditions of Sale are accessible at any time on the Site and will prevail, if necessary, over any contradictory document.
The Client declares having read these General Terms and Conditions of Sale and accepted them by checking the box provided for this purpose before placing an order online as well as the general conditions of use of the Site.
The Client acknowledges having the required capacity to contract and acquire the Products offered on the Site.
These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Client's purchase is the one in force on the website at the date of placing the order.

Article 2 - Offer

The main characteristics of the Products, including specifications, illustrations, and indications of dimension or capacity of the Products, are presented on the Site.
The Client is required to take note of them before placing any order and to ensure that their order meets their specific needs.
The choice and purchase of a Product are the sole responsibility of the Client.
The Products are described and presented with the greatest care and the greatest accuracy possible. In any case, the photographs on the Site do not enter into the contractual field and are provided for illustrative purposes only.
Indeed, given the graphic resolution adopted by the Client on their terminal, the shade of the Products presented on the Site may show some variation. The Client is required to refer to the description of each Product to know its properties and essential features.
The offers of Products are valid as long as they are visible on the site, within the limits of available stocks, as indicated when placing the order. It is specified that when the Product becomes unavailable after placing the order, the Client is informed by email as soon as possible.
The Products presented on the Site are offered for sale for the following territories: France, Belgium, and Luxembourg.

Article 3 - Order Procedures and Prices

It is up to the Client to select on the Site the Products they wish to order, according to the following procedures:

Article 3.1: Opening a Client Account

The Client, during their first order, must open a Client account and fill out a form.
During registration, the Client agrees to provide complete and accurate personal information and to update it if necessary.
The purchase of Products is reserved for individuals with the capacity to contract as defined by articles 1123 and 1124 of the French Civil Code.
The Client is responsible for the preservation and use of their username and password.

Article 3.2: Placing an Order

1. Select the Product and add it to the cart.
2. Fill out the order form. In case of prolonged inactivity during the connection, it is possible that the selection of Products chosen by the Client before this inactivity is no longer guaranteed. The Client is then invited to resume their selection of Products from the beginning.
3. Choose the delivery method
4. Check the elements of the Order and, if necessary, identify and correct errors.
5. Fully and unreservedly accept all these General Terms and Conditions of Sale. The Client confirms their acceptance of these general terms and conditions of sale and use of the Site by clicking on the icon "I accept the general terms and conditions of sale and use of the Site."
6. Validate the Order, the Total Price per product, as well as the Total of the Order by clicking on the "Order and pay" tab.
7. Follow the payment server instructions to pay for the order.
8. The Client receives electronically and without delay an acknowledgment of receipt including the essential information of the order constituting confirmation of the Order and possibly acceptance of payment (the "Order Confirmation").

Article 3.3: Order Confirmation

The Seller will systematically confirm each Client's order, then its shipment by email.
The sale will only be considered final after the Client has received the order confirmation by the Seller by email and after the Seller has received full payment.
It is the Client's responsibility to verify the accuracy of the order and immediately report any errors. The Client can track the progress of their order on the Site in the "My Account" section.

Article 4 - Refusal of an Order

In accordance with the provisions of article L.122-1 of the Consumer Code, the Seller reserves the right to refuse any order from a Client in case of non-payment, late payment, partial payment, rejection of the payment method, or opposition to payment by the account-holding bank, but also in case of a previous dispute related to the payment of a previous order or in case of an abnormal order, placed in bad faith or issued from countries not covered by these GTC. In this case, the Seller will inform the Client.
Furthermore, the Seller does not intend to sell Products on the Site to professionals, but only to consumers, for their personal needs. The Seller therefore reserves the right to refuse orders for the same Product in large and abnormal quantities.
The Client's failure to comply with the obligations under these General Terms and Conditions of Sale, and in particular concerning any payment incident of the price of an order, may result in the suspension of access to the Seller's services, or even the termination of their Client Account depending on the severity of the actions in question, without prejudice to any damages that the Seller may seek. Consequently, the Seller reserves the right to refuse any order from a Client with whom there is such a dispute.

Article 5 - Prices

The all taxes included price of each product is indicated in the corresponding product sheet. The shipping costs of the Client's order will be indicated to them at the beginning of the ordering process. Furthermore, once the order is validated, the prices and fees will remain accessible in the "Account Access" section of the website.
The Seller reserves the right to modify the prices of the products presented on the site.
However, the products will be invoiced to the Customer based on the rates in effect at the time of order confirmation.
For deliveries outside French territory, the provisions set forth by the General Tax Code regarding VAT will apply.

Article 6 - Payment

The order payment is made at the Customer's choice:

By credit card

The Customer guarantees that they are fully authorized to use the payment card provided for the payment of their order and that this card provides access to sufficient funds to cover all costs resulting from the use of the Seller's services.
The following cards can be used within the CB System:
- cards displaying the CB logo.
- cards bearing the VISA or EUROCARD or MASTERCARD brand accepted in the CB system.
- cards issued within foreign or international networks, approved by the GIE CB, and whose recognition signs the Seller can obtain from Crédit Agricole.
All these aforementioned cards are hereinafter referred to by the generic term "card."
Depending on the order date, a request to debit the Customer's bank account will be sent within 3 days to their bank. The order will be considered effective after confirmation of the agreement from the banking payment centers.
In accordance with current regulations and to ensure the security and confidentiality of their information, the Seller does not store the banking details of its Customers.
It is therefore up to the Customer to record and print their payment certificate if they wish to retain their banking details and related transaction information.
The Site is equipped with an online payment security system allowing the Customer to encrypt the transmission of banking data.
The Customer must indicate their card number, the month and year of expiration mentioned on it, as well as the security code on the back, then validate their payment. The security system is based on the 3D Secure system with a payment authorization request from the Customer's bank.
The payment order made electronically cannot be canceled. Therefore, the payment of the order by the Customer is irrevocable, without prejudice to the Customer's right to exercise their right of withdrawal or subsequent cancellation of the order.
The transfer of ownership of the product to the Customer will only occur upon full receipt of the price by the Seller.

By credit card in 4x without fees

The information related to your order paid with the 4xCB remote solution is subject to automated data processing for which FIA-NET S.A. is responsible. This automated data processing aims to determine a level of assurance for a transaction and to combat payment fraud, particularly credit card fraud.

FIA-NET S.A. and the merchant where you make your purchase are the recipients of the data related to your order. Failure to transmit the data related to your order prevents the realization and analysis of your transaction.
The occurrence of a non-payment due to fraudulent use of a credit card or other payment method will result in the registration of the order data associated with the non-payment in a payment incident file implemented by FIA-NET S.A. An irregular declaration or anomaly may also be subject to specific processing.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and delete all your personal data recorded by FIA-NET at any time by writing, by mail and providing proof of your identity, to FIA-NET – Service Informatique et Libertés – Traitements n°773061 and n°1080905 - 3/5 Rue Saint Georges, 75009 PARIS.

By Paypal

PayPal helps protect your credit card information with the best systems available on the market for security and fraud prevention.

By bank transfer

By providing our bank details to your bank:
RIB: 12506 20049 56023655984 78
IBAN: FR76 1250 6200 4956 0236 5598 478
BIC: AGRIFRPP825

By bank check

By sending the check payable to MANTION SMT (mentioning the order number on the back of the check) to the following address: MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France.

Article 7 - Retention of ownership

The delivered products remain the property of the Seller until full and effective payment of the invoice by the customer (actual receipt of payment by the Seller). These provisions do not hinder, from the time of delivery, the transfer to the buyer of the risks of loss and deterioration.

Article 8 - Availability of products and services

In the event of total or partial unavailability of a product or service after the order has been placed, the Customer will be informed by email of the delivery of a partial order or the cancellation of their order.
In accordance with the provisions of Article L 121-20-3 of the Consumer Code, in case of unavailability of the product or service, the Customer then has the option:
- Either to be delivered a product of equivalent quality and price, subject to available stock. The delivery costs of a new product will be borne by the Seller.
- Or to be reimbursed for the price of the ordered product or service within 30 days following their request.

Article 9 - Delivery

9.1. Delivery methods

- Home delivery: France, Belgium, Luxembourg.
- Delivery to a relay point: France.

9.2. Place of delivery

The Products will be sent to the delivery address indicated by the Customer during the order process.
The participation in logistic preparation and shipping costs is understood to be inclusive of all taxes. All deliveries are announced by email.
In the case of a partial shipment, a delivery note will be available in the package summarizing the Products actually present in it.
The Seller delivers parcels in mainland France as well as in Corsica, Belgium, and Luxembourg.
The Customer must choose the place of delivery: at home, at the office, at a third party's place, at the vacation spot... In case of absence during delivery, at the address indicated by the Customer, a delivery notice is normally left in the mailbox, and it will be up to the Customer to contact the carrier to agree on a new delivery date. The Seller cannot be held responsible for the inherent costs of a possible second delivery.
In case of exceeding the retention periods by the intermediary, the package will be returned to the Seller. The customer service will then contact the Customer for a possible reshipment, and without a response from the Customer within a reasonable time, a refund will be made from which the return costs charged by the carrier will be deducted.

9.3. Delivery time

The maximum delivery time is 30 days from the order of the product, unless otherwise specified to the Customer before placing the order and prior to final validation thereof. In this case, the Seller will indicate to the Customer an estimated delivery date range. This period will be recalled in the order summary.

9.4. Delivery delay

In such a case, the Customer can contact the Seller's customer service, whose contact details are indicated in the "Contact" section of the Website and by selecting the subject corresponding to their request.
The Customer has the option to cancel their order, subject to the provisions of Article L.138-2 of the Consumer Code, if the delivery has not occurred by the last day of the estimated delivery period indicated by the Seller, unless this delivery delay is due to a case of force majeure.
Within 10 business days following the Customer's cancellation request, the Seller will make a refund request to their bank for the Customer.
The latter will be reimbursed at the latest, 30 days after the cancellation of their order.

9.5. Partial delivery

The Customer will be informed by email of the partial delivery of an order. A second email will inform them of the delivery of the other Products.

9.6. Delivery completed

Each delivery is deemed completed as soon as the Customer has physically taken possession of the Product.
Without prejudice to the period the Customer has under their right of withdrawal defined in Article 10 of these general terms of sale, it is recommended that the Customer verify the shipments upon arrival and make any reservations and claims that appear justified, or even refuse the package if it is likely to have been opened or shows obvious signs of deterioration.
Upon receipt of the goods, it is recommended that the recipient check the condition of the goods and make any necessary observations in case of breakage, damage, or shortages, by expressing their reservations on the delivery note.
The Customer must inform the Seller by sending a message via the contact form.

9.7. Information on delivery methods

When a package leaves the Seller's warehouses, it is transported by a carrier.
During shipment by carrier, the Customer is informed of this departure by sending an email summarizing the products or services shipped. It then takes 1 to 3 business days to be delivered the order. In case of absence, a delivery notice is left in the mailbox at the address indicated by the Customer: the carrier's contact details are then communicated to the Customer, who must then arrange an appointment by calling the number indicated on the notice. If the carrier cannot leave the delivery notice (unknown address, door code not provided, etc.), they contact the Seller to obtain the missing address element from the Customer. Without a response from the latter, the package returns to the Seller, and a refund is then made from which the return costs charged by the carrier will be deducted.

Article 10 - Right of withdrawal

The Customer has the option to cancel their order upon conclusion and no later than the expiration of the withdrawal period.
From the receipt of the product by the Customer, they have a withdrawal period of 14 days, allowing them, without having to justify any particular reasons, to return the delivered product.
In the case of staggered deliveries over a defined period, the period starts from the receipt of the last item of the order.
If the Customer exercises this right of withdrawal within the 14-day period from receipt of the product, the Seller agrees to reimburse the Customer without delay and at the latest within 14 days following the date on which they received the Products.
The refund will be made via the same payment method as the purchase, unless otherwise agreed with the Customer.
Return postal costs will be borne by the Customer.
To exercise their right of withdrawal, the Customer must inform the Seller by sending an unambiguous message by postal mail to the address: MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France or by email to help-be@slidup.com.
A confirmation acknowledging receipt of this return request will be sent to them by email.
Returns must be made in their original and complete condition (packaging, accessories) accompanied by the purchase invoice without undue delay and, in any case, no later than fourteen days after sending the withdrawal form. This period is deemed respected if the goods are returned before the expiration of the fourteen-day period.
The Customer's liability is only engaged for the depreciation of the product resulting from handling other than that necessary to establish the nature and characteristics of the Product.

Article 11 - Product Return Modalities by the Customer and Take-back of Used Products

11.1. Product Return in Case of Non-conformity or Exercise of the Right of Withdrawal

The Customer must return the product to the Seller no later than 14 days following the sending of their decision to withdraw or the reporting of a non-conformity:
- to the following address: MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France.
- properly protected, in its original packaging, (not damaged, deteriorated, or soiled) accompanied by any possible accessories, user manuals, and documentation.
- accompanied by the sales invoice to enable the latter to identify the customer (order number, name, first name, address).
- without the product having clearly been subject to prolonged use (beyond a few minutes), that is to say, provided that the Products do not show signs of extended use exceeding the time necessary for their testing to establish the nature, characteristics, and proper functioning of the Products (article L 121-21-3 of the Consumer Code).

11.2. Take-back of Used Products

The unique identifiers below assigned by ADAME attest to the registration in the producers' register and the compliance of the company MANTION SMT with its extended producer responsibility (EPR) obligations for the product categories and materials it markets.

Article 12 - Warranties

12.1. Legal Warranties

The Products sold on the Site comply with the regulations in force in France. The Products provided by the Seller benefit by right and without additional payment, independently of the right of withdrawal, in accordance with legal provisions,

- from the legal warranty of conformity, for Products that are apparently defective, damaged, or do not correspond to the order,

- from the legal warranty against hidden defects resulting from a manufacturing defect,

12.2 Articles of the Consumer Code Related to the Warranty of Conformity

Article L217-4

The Seller delivers a good in accordance with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when it has been charged to him by the contract or carried out under his responsibility.

Article L217-5

The good is in conformity with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the Seller and possesses the qualities that he has presented to the buyer in the form of a sample or model;

- if it presents the qualities that a buyer can legitimately expect given the public statements made by the Seller, the producer, or its representative, particularly in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the Seller's attention and accepted by him.

Article L217-6

The Seller is not bound by public statements of the producer or its representative if it is established that he did not know them and was not legitimately in a position to know them.

Article L217-7

Lack of conformity that appears within twenty-four months from the delivery of the good is presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The Seller can challenge this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.

Article L217-8

The buyer is entitled to demand conformity of the good to the contract. However, he cannot contest conformity by invoking a defect he knew or could not ignore when he contracted. The same applies when the defect originates from materials he himself supplied.

Article L217-9

In case of lack of conformity, the buyer chooses between repair and replacement of the good. However, the Laboratory may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, considering the value of the good or the significance of the defect. It is then obliged to proceed, unless impossible, according to the modality not chosen by the buyer.

Article L217-10

If repair and replacement of the good are impossible, the buyer may return the good and be reimbursed the price or keep the good and be refunded part of the price. The same option is available to him:

1° If the requested, proposed, or agreed solution under Article L. 217-9 cannot be implemented within one month following the buyer's complaint;

2° Or if this solution cannot be implemented without major inconvenience for him considering the nature of the good and the use he seeks. The sale cannot be rescinded if the lack of conformity is minor.

Article L217-11

The application of the provisions of Articles L. 217-9 and L. 217-10 takes place without any cost to the buyer. These same provisions do not prevent the allocation of damages.

Article L217-12

The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.

Article L217-13

The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from Articles 1641 to 1649 of the Civil Code or any other contractual or extra-contractual action recognized by law.

Article L217-14

The recourse action may be exercised by the final Seller against successive Sellers or intermediaries and the producer of the tangible movable good, according to the principles of the Civil Code.

Article 1641 Civil Code

The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lesser price, if he had known them.

Article 1648 paragraph 1 Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

To assert his rights, the Client must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 14 days from the delivery of the Products or the existence of hidden defects within a maximum period of 14 days from their discovery.

The Seller will refund, replace, or repair the Products or parts under warranty deemed non-conforming or defective. Shipping costs will be refunded based on the invoiced rate and return costs will be reimbursed upon presentation of receipts. Refunds for Products deemed non-conforming or defective will be made as soon as possible and at the latest within "Number" days following the Seller's acknowledgment of the lack of conformity or hidden defect. The refund will be made by credit to the Client's bank account or by bank check sent to the Client.

12.3. Contractual Warranty

The Products purchased on the site may benefit, in addition to the legal guarantees of conformity and hidden defects, from a paid contractual warranty.
Under the manufacturer's warranty (ranging from 1 to 5 years), this covers the exchange of spare parts, excluding labor, transport, or technician travel. The application of the warranty assumes normal use of the product according to the Seller's recommendations, and without intervention from anyone other than those authorized by the Seller.
These warranties are clearly detailed on their descriptive sheet, and no Customer can request a broader warranty than the one listed. The contractual warranty thus granted by the Seller is the one usually granted by the supplier to its Customers. In case of a problem with a product or service, the Customer must retain the purchase invoice provided by the Seller and contact customer service via the "Contact" section, which will inform them of the procedure to follow.

12.4. Implementation of Warranties

Regarding legal warranties, the Seller, at the Customer's choice, undertakes either to refund the Customer the price of the Product, or to exchange the Customer's Product for an identical Product depending on available stock, or to exchange a Product for a Product of equivalent quality and price depending on available stock. The refund of products deemed non-compliant or defective will be made as soon as possible and no later than 14 days following the Seller's acknowledgment of the lack of conformity or hidden defect.
Shipping costs will be refunded based on the invoiced cost, and return costs will be refunded based on the documents provided by the Customer.
The refund will be made by credit to the bank account or by bank check sent to the Customer.
For any request related to this warranty, the Customer must contact customer service via the "Contact" section of the Website or by phone at the following number: +33 (0)3 80 38 90 60.
These provisions are not exclusive of the right of withdrawal defined in Article 10 above.

12.5. Exclusions of Warranties

Products modified, repaired, integrated, or added by the Customer or any other person not authorized by the Seller are excluded from the warranty. The warranty will not cover apparent defects. The warranty will not cover Products damaged due to non-compliance with instructions or abnormal use.

The Seller's liability cannot be engaged in the following cases:
- non-compliance with the legislation of the country where the products are delivered, which it is the Customer's responsibility to verify the compliance of their order with the legislation in force in their country,
- in case of misuse, use for professional purposes, negligence, or lack of maintenance by the Customer, as in the case of normal wear and tear of the Product, accident, or force majeure.

Article 13 - Claims

Claims made under the warranties must be addressed to the Seller by email at help-be@slidup.com, by mail to MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France, or by phone at +33 (0)3 80 38 90 60. Claims made by phone must be accompanied by an email or letter in case of product return.

Article 14 - Force Majeure

In the event of a force majeure event, such as wars, acts of war, boycott, strike, natural disaster, blockage of transportation means, floods, storms, explosions, fire, interruption of electronic communication means, shortage of raw materials, delivery may be suspended until the cessation of the event for a period not exceeding one month. In the event of a suspension exceeding one month, the contract may be canceled by operation of law subject to a 7-day notice by either party by registered letter with acknowledgment of receipt.

Article 15 - Miscellaneous

15.1 In the event that any of the terms of the General Terms and Conditions of Sale are considered illegal or unenforceable by a court decision, the other provisions will remain in force.

15.2 In accordance with articles 1316 and following of the Civil Code, the information provided by the Website is binding between the parties. Elements such as the time of receipt or issuance, as well as the quality of the data received, will be considered as evidence by priority as they appear on the Seller's systems, or as authenticated by the Seller's computerized procedures, unless proven otherwise in writing by the Customer. The evidential value of the information provided by the Seller's computer systems is that which is granted to an original in the sense of a paper written document, signed in handwriting.

Article 16 - Data Protection

In accordance with law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer is necessary for processing their order.
This data may be communicated to the Seller's potential partners responsible for the execution, processing, management, and payment of orders.
The processing of information communicated through the Site has been declared to the CNIL under registration number 1814263.
The Customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification, and opposition regarding information concerning them.
This right can be exercised under the conditions and according to the methods defined in the Website's Terms of Use section.

Article 17 - Law - Dispute

These General Terms and Conditions of Sale and the operations resulting from them are governed and submitted to French law.

In case of dispute, the Customer will first contact the Seller to find an amicable solution.

The Customer is informed that they can, in any case, resort to conventional mediation by contacting the mediator of the professional federation of e-commerce and distance selling (FEVAD) or by visiting the online dispute resolution site.

Failing that, the competent courts are the French courts in application of the rules of the Code of Civil Procedure.

The language of the contract is French. In the event of a translation of these GTC into foreign languages, only the French version is authentic.

Article 18 - Pre-contractual Information - Client Acceptance

The Customer acknowledges having received, prior to placing their order, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in articles L111-1 to L111-7 of the Consumer Code, and in particular:
- the essential characteristics of the Product, considering the communication medium used and the Product concerned;
-the price of the Products and any additional fees (delivery, for example);
-the date or period within which the Seller undertakes to deliver the Product;
-the information relating to the identity of the Seller, their postal, telephone, and electronic contact details, and their activities,
-the information relating to legal and contractual guarantees and their implementation methods;
-the possibility of resorting to conventional mediation in case of dispute;
-the information relating to the right of withdrawal (existence, conditions, time limit, methods of exercising this right, and standard withdrawal form), the costs of returning the Products, the termination methods, and other important contractual conditions.
The fact that a natural (or legal) person orders on the Site implies full and complete adherence and acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.