Shipping and returns

Shipping Fees

- Home delivery: Belgium, Luxembourg and Netherlands.
- Relay point delivery: delivery to local shops in Belgium, Luxembourg and Netherlands.

Return Fees

The return of products is carried out to the address of the company MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France under the conditions indicated below:
- Product < 2 m and < 30 kg: Provision of a prepaid return label and then drop-off of the product at a relay point chosen by the customer.
- Product > 2 m or > 30 kg: Appointment with a carrier for product pick-up at the customer's home.

Upon receipt of the return and inspection of the product's condition, the seller refunds the customer the price of the product as well as the initial shipping costs, with deduction of the return fees.
The customer also has the option to return the product at their own expense by their own means.

Delivery Location

Products will be sent to the delivery address provided by the customer during the order process.
The contribution to the logistics preparation and shipping costs is inclusive of VAT. All deliveries are announced by email.
In the case of a partial shipment, a delivery note will be available in the package summarizing the products actually present in it.
The seller delivers parcels in mainland France as well as in Corsica, Belgium, and Luxembourg.
The customer must choose the delivery location: at home, at the office, at a third party's place, at the vacation spot... In case of absence during delivery at the address provided by the customer, a delivery notice is usually left in the mailbox, and it will then be up to the customer to contact the carrier to arrange a new delivery date. The seller cannot be held responsible for the costs incurred by a potential second delivery attempt.
In case of exceeding the retention period by the intermediary, the parcel will be returned to the seller. Customer service will then contact the customer for a possible reshipment, and without a response from the customer within a reasonable time, a refund will be issued from which the return costs charged by the carrier will be deducted.

Delivery Time

The maximum delivery time is 30 days from the order of the product, unless otherwise specified to the customer before placing the order and prior to its final validation. In this case, the seller will provide the customer with an estimated delivery date range.
This time frame will be reiterated in the order summary.

Delivery Delay

In such a case, the customer can contact the seller's customer service, whose contact details are provided in the "Contact" section of the website and by selecting the subject corresponding to their request.
The customer has the option to cancel their order, subject to the provisions of Article L.138-2 of the Consumer Code, if delivery has not occurred by the last day of the estimated delivery period indicated by the seller, unless the delivery delay is due to a force majeure event.
Within 10 business days following the customer's cancellation request, the seller will request a refund from their bank for the customer.
The customer will be refunded no later than 30 days after the cancellation of their order.

Partial Delivery

The customer will be informed by email of the partial delivery of an order. A second email will inform them of the delivery of the other products.

Delivery Completed

Each delivery is considered completed as soon as the customer has physically taken possession of the product.
Without prejudice to the period available to the customer under their right of withdrawal as defined in Article 10 of these general terms and conditions of sale, it is recommended that the customer checks the shipments upon arrival and makes any justified reservations and claims, or even refuses the package if it appears to have been opened or shows obvious signs of damage.
Upon receipt of the goods, it is recommended that the recipient checks the condition of the goods and makes all necessary observations in case of breakage, damage, or shortages, by expressing their reservations on the delivery slip.
The customer must inform the seller by sending a message via the contact form.

Information on Delivery Terms

When a package leaves the seller's warehouses, it is transported by a carrier.
When sent by carrier, the customer is informed of this departure by an email summarizing the products or services shipped. It then takes 1 to 3 business days for the order to be delivered. In case of absence, a delivery notice is left in the mailbox at the address provided by the customer: the carrier's contact details are then communicated to the customer, who must then arrange an appointment by calling the number indicated on the notice. If the carrier cannot leave the delivery notice (unknown address, door code not provided, etc.), they contact the seller to obtain the missing address element from the customer. Without a response, the package returns to the seller, and a refund is then made, from which the return fees charged by the carrier will be deducted.

Right of Withdrawal

The customer has the option to cancel their order from the conclusion of the order and at the latest until the expiration of the withdrawal period.
From the receipt of the product by the customer, they have a withdrawal period of 14 days, allowing them, without having to justify any particular reasons, to return the delivered product.
In the case of staggered deliveries over a defined period, the period starts from the receipt of the last element of the order.
If the customer exercises this right of withdrawal within the 14-day period from the receipt of the product, the seller undertakes to refund the customer without delay and at the latest within 14 days following the date on which they received the products.
The refund will be made via the same payment method as the purchase, unless otherwise agreed with the customer.
Return postal fees will be borne by the customer.
To exercise their right of withdrawal, the customer must inform the seller by sending an unambiguous message by postal mail to the address: MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France or by email at help-be@slidup.com.

A confirmation acknowledging receipt of this return request will be sent to them by email.
Returns must be made in their original and complete condition (packaging, accessories) accompanied by the purchase invoice without undue delay and, in any event, no later than fourteen days after sending the withdrawal form. This period is deemed respected if the item is returned before the expiration of the fourteen-day period.
The customer's liability is only engaged for the depreciation of the product resulting from handling other than that necessary to establish the nature and characteristics of the product.

Product Return Terms by the Customer and Take-Back of Used Products

Return of the Product in Case of Non-Conformity or Exercise of the Right of Withdrawal

The customer must return the product to the seller no later than 14 days following the sending of their decision to withdraw or the reporting of a non-conformity:
- to the following address: MANTION SMT, 2 rue des Métiers, Z.A. de la Tille, 21110 GENLIS, France
- properly protected, in its original packaging, (not damaged, spoiled, or soiled) accompanied by any possible accessories, user manual, and documentation.
- accompanied by the sales invoice to allow the latter to identify the customer (order number, name, first name, address).
- without the product having clearly been subject to durable use (beyond a few minutes), meaning provided that the products do not show signs of prolonged use exceeding the time necessary for their testing to establish the nature, characteristics, and proper functioning of the products (article L 121-21-3 of the Consumer Code).

Take-Back of Used Products

The unique identifiers below assigned by ADAME certify the registration in the producers' register and the compliance of the company MANTION SMT with its obligations of extended producer responsibility (EPR) for the category or categories of products and materials it markets.